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Terms and Conditions of Purchase of Goods

1. Information concerning the website and the owner

1.1 ARREDAMENTO1 S.R.L., with registered office at Corso Milano 27, 20900 Monza (MB), VAT number 10934490961, tax code and registration number with the Companies Register 10934490961, REA number 2567779, and share capital of 10000€, is the entity responsible for the website https://www.Furniture.mt and for the distance sale of products through the website.

1.2 The seller may be contacted at the following details:

1.3 Prior to making any purchase on our website, you are requested to read this document carefully, as it constitutes a legally binding agreement between our company and you, in your capacity as purchaser. This document governs both the use of the website and the distance purchase of products. You are therefore invited to ensure that you have fully read and understood its contents before proceeding with any order.

 

2. Access to the Website and Rules of Use

2.1 Access to the website is provided on an ‘as is’ basis, namely in the condition in which it is made available. We undertake to implement security measures intended to protect the website against computer viruses, including trojans, worms, spyware and other malicious code. However, we do not warrant that the website shall be entirely secure, continuously available, accessible from all locations, free from defects or errors, that any such defects or errors shall be corrected, or that the website shall be free from viruses or other harmful code. By using the website, you acknowledge and accept the risks inherent in its use and undertake to adopt, independently, such security measures as may be necessary to mitigate such risks.

2.2 We reserve the right, at any time and without prior notice, to modify, suspend or discontinue the operation of the website where this is necessary in order to protect users against fraud, malware, spam, data breaches, cybersecurity risks, or for other significant technical or commercial reasons. Furthermore, such modification, suspension or discontinuance may also be required in connection with website maintenance activities and may likewise be implemented without prior notice.

2.3 Users may register a personal account on the website by following the prescribed procedure. In order to create an account, certain personal data must be provided and this agreement must be accepted by selecting the relevant acceptance box. Registration is optional and enables users to manage their data directly, update the delivery address, view previous purchases and monitor the status of orders.

2.4 It is your responsibility to choose a secure password for your account, to keep it confidential, and to protect it from unauthorised third parties. Should you suspect that your account has been used without your authorisation, or should you lose your login credentials, you must contact us immediately by email or change your credentials by means of the reset link that will be sent to you by email.

2.5 Certain clauses contained in this agreement apply exclusively to consumers, whereas other clauses apply exclusively to professionals.

2.6 For the purposes of applicable Maltese consumer protection law, the term “consumer” means a natural person who purchases products for purposes which are outside their trade, business, craft or profession. The term ‘professional’ or ‘business customer’ means a natural or legal person who purchases products on the Website for purposes relating to their trade, business, craft or profession, or on behalf of such a person.

Where you request the issue of an invoice and provide a VAT number and/or company name during the purchase process, we shall presume that you are making the purchase in the capacity of a professional or business customer, unless you prove otherwise.

2.7 When placing an order, you must ensure that all information provided is accurate and truthful. In addition, you must have sufficient available funds to cover the cost of the products ordered. Should any of the information provided change, you must notify us as soon as possible, unless you have selected cash on delivery as the payment method. Responsibility for ensuring the accuracy of the information provided and the availability of funds for the purchase shall rest entirely with you.

 

3. Price, Availability and Characteristics of the Products

3.1 We undertake to provide accurate descriptions and faithful visual representations of the products offered on the website. However, product images are provided for illustrative purposes only and may display differences in colour compared with the product actually sold, due to various factors including, without limitation, computer screen settings and lighting conditions. Furthermore, our products may present minor imperfections resulting from the manufacturing process, which shall not be regarded as defects in the product. Whilst we make every effort to ensure the utmost accuracy in the description of our products, certain differences or minor imperfections are unavoidable.

3.2 We undertake to keep our inventory regularly updated and to remove from our catalogue any products that are unavailable at the time of the order. However, unforeseen circumstances beyond our reasonable control may arise in which a product remains listed in the catalogue despite not being effectively available. In such case, we shall promptly inform you and immediately reimburse any amounts already charged.

3.3 All prices displayed on our website are inclusive of the applicable VAT. Prices do not include shipping costs, which shall be indicated separately.

3.4 From time to time, we may offer promotions and/or discount codes. Such offers shall be valid only for the period specified, for so long as the relevant product remains available, and subject to the conditions specified in connection with the relevant offer. Unless expressly stated otherwise on the website, offers may not be combined with any other discounts.

3.5 In order to benefit from a discount code or promotional offer, you will be required to enter the relevant code and/or take such other steps as may be necessary to activate the offer before completing the purchase. In the event of the return of products, you may no longer satisfy the specific conditions of the relevant offer.

3.6 Delivery options and the related charges shall be clearly indicated during the ordering process and prior to the completion of the purchase. During the ordering process, clear information shall be provided regarding the available delivery options and the corresponding charges. Such information shall be made available before the purchase is completed.

3.7 Upon completion of the purchase, you will receive an automatic email acknowledging receipt of your order. However, such email shall not constitute a binding agreement between you and us. The contract of sale shall be deemed concluded only upon receipt of our final delivery confirmation, which shall be sent by email to the address provided during the purchase process.

 

4. Conclusion of the Contract

4.1 You are requested to follow the instructions and guidelines set out on our website during the ordering process. Before completing the purchase, you will be able to review and amend the order, where necessary. It is important that you carefully check the order details before confirming it.

4.2 It is your responsibility to provide accurate and up-to-date information during the purchase process. Where incorrect information is provided, we reserve the right to charge you for any costs incurred as a result of such error. We shall not be liable for any errors or omissions in the information communicated by the user.

4.3 The order confirmation shall contain a summary of the transaction, including the following information:

  • – Order number.
  • – Brief description of the product purchased and its main characteristics.
  • – Total price, inclusive of taxes and delivery charges.
  • – Invoice or purchase receipt.
  • – Estimated delivery date.

 

5. Payment

5.1 The following payment methods are available on our website:

  • – Bank card.
  • – Cash on delivery.
  • – PayPal.

For further information regarding the available payment methods, please click here.

5.2 Where you have chosen to pay by bank transfer and have not completed payment within 30 days from the order confirmation, we reserve the right to cancel the order without prior notice.

5.3 Where you have chosen to pay in cash and we need to clarify the details of your order, but are unable to contact you using the details provided, we reserve the right to cancel your order. In addition, where the details of the order are unclear, the delivery period shall commence only from the moment we are able to contact you and receive the correct and updated information. If we are unable to fulfil your order in a timely manner for important reasons, we reserve the right to amend the delivery terms and delivery times, or to cancel the order, provided that we inform you without undue delay and refund any payment already made in advance.

 

6. Delivery of Products to Purchasers Acting in the Capacity of Consumers

6.1 The products purchased shall be delivered to the address indicated in the purchase form. We shall appoint one of our couriers for the purpose of shipment. Please note that delivery times may vary depending on the characteristics of the product and its availability. Any estimated delivery date indicated at checkout shall be deemed purely indicative and shall not be regarded as essential or binding. Where the estimated delivery times exceed 30 days from the date of conclusion of the contract, we shall inform you accordingly and request your express acceptance of the delivery times communicated.

6.2 Goods are delivered only within the territory of Malta, including Gozo and Comino islands. Delivery shall be made to street level / ground floor only.

6.3 Almost all of our goods are delivered unassembled, in the manufacturer’s packaging, boxes, together with the assembly instructions and the necessary kit supplied by the manufacturer.

6.4 Upon receipt of the product, you are advised to inspect the packaging in order to verify that it is not damaged. Should you notice any damage, you must report it immediately to the courier and request that the wording ‘damaged packaging’ be entered on the delivery note, together with a brief description of the damage. In this way, you may indicate that you have accepted delivery while reserving the right to inspect the product more thoroughly.

6.5 In the event that the products cannot be delivered due to your absence at the time of delivery, the courier shall leave a notice containing instructions for arranging a new delivery. If, after multiple attempts on our part, you fail to make yourself available to accept the goods, we shall cancel your order and, where advance payment has been made by you, we shall refund the same to the bank account from which the payment was received.

6.7 For further details regarding the delivery service, please read here.

Photographs of Packages at the Time of Delivery

6.8 For the purpose of confirming that delivery has taken place, Furniture.mt reserves the right, on the basis of a legitimate interest pursuant to Article 6(1)(f) of the General Data Protection Regulation, GDPR, to instruct the courier to take a photograph of the delivered packages at the place of delivery, for example, in front of the entrance, in the corridor, etc., at the time of delivery. Such photograph shall serve as proof of delivery and as a means of internally ensuring the quality of the services provided.

6.9 During the taking of such photographs, delivery driver shall focus exclusively on the packages and shall make every reasonable effort to avoid capturing personal data, such as faces, names, vehicle registration plates or similar information. Where such data is inadvertently captured, it shall not be processed for any other purpose, shall not be shared with third parties, and shall be used exclusively for the internal purposes stated above, in compliance with the provisions of the GDPR.

6.10 The photographs shall be stored internally and only for the period necessary to achieve the purpose of the processing, generally until the expiry of the statutory limitation periods for submitting complaints, warranty claims or other legal claims, and in any event for no longer than three years from the date of delivery. Upon expiry of that period, they shall be securely deleted.

6.11 The purchaser shall have the right to request information, rectification, erasure, restriction of processing, data portability and to object, pursuant to Article 21 of the GDPR, in relation to the photographs and any personal data contained therein. The purchaser may exercise the right to object at any time where they consider that their interests or fundamental rights and freedoms override the legitimate interests of the company. All such requests may be sent to the following email address: [email protected].

6.12 The Company adopts appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. The photographs shall be stored in a secure system with restricted access, accessible only to authorised personnel.

 

7. Purchases by Businesses

7.1 The products purchased shall be shipped by courier to the address indicated by you at the time of placing order. Any delivery date provided shall be indicative only; delivery times may vary depending on the characteristics of the product and its availability. In the event of your absence at the time of delivery, the courier shall leave a notice of attempted delivery. In any event, you may track the shipment online through the courier’s website.

7.2 Goods are delivered only within the territory of Malta, including Gozo and Comino islands. Delivery shall be made to street level / ground floor only.

7.3 Almost all of our goods are delivered unassembled, inside the manufacturer’s packaging, boxes, together with the assembly instructions and the necessary kit supplied by the manufacturer.

7.4 Upon receipt of the product, you are under an obligation to verify, without undue delay, whether the packaging is damaged. Any damage to the packaging must be notified immediately to the carrier by specifying in writing on the delivery note ‘damaged packaging’ and by providing a brief description of the damage on the delivery note. We exclude any liability for delays or failures in delivery attributable to force majeure, unforeseen events, or your unavailability to take delivery of the products. The risk of loss or destruction of the product shall pass to you once the products have been handed over to the courier for shipment. We shall not be liable for any loss, cost, damage or expense that you may incur as a result of failure to comply with the estimated delivery times.

7.6 For further details regarding the delivery service, please read here.

 

8. Defective Goods and the Legal Guarantee of Conformity

8.1 If you are a consumer, you are entitled to the legal guarantee in respect of any lack of conformity of the products purchased. Accordingly, we shall be liable for any lack of conformity which exists at the time the product is delivered, in accordance with applicable Maltese consumer protection law, including the Consumer Affairs Act, Chapter 378 of the Laws of Malta, and any applicable regulations made thereunder.

In the event of a lack of conformity, you may be entitled to have the product brought into conformity free of charge, including by repair or replacement, or, where applicable, to an appropriate price reduction or refund, in accordance with applicable law.

To report a lack of conformity, please contact our customer service team at [email protected] or call us on +356 2031 0529 .

8.2 For the purpose of bringing the goods into conformity, the consumer may be entitled to have the goods repaired or replaced, unless the chosen remedy is impossible or would impose disproportionate costs on us, taking into account all the circumstances, including the value the goods would have had if there had been no lack of conformity, the significance of the lack of conformity, and whether the alternative remedy could be provided without significant inconvenience to the consumer.

We may refuse to bring the goods into conformity where repair and replacement are impossible, or where the costs that we would be required to incur would be disproportionate, taking into account all the circumstances.

Where applicable under Maltese consumer protection law, the consumer may also be entitled to a proportionate reduction in the price or, in more serious cases, to terminate the contract and receive a refund.

For further information on your rights under the legal guarantee, please refer to the applicable Maltese consumer protection legislation, including the Consumer Affairs Act, Chapter 378 of the Laws of Malta, and the applicable regulations made thereunder.

8.3 Prior to the conclusion of the purchase, we may inform you where a particular characteristic of the product deviates from the objective requirements of conformity. Should you nonetheless decide to proceed with the purchase despite such deviation from the objective requirements, such decision shall constitute acceptance of the product in its existing condition, with the consequence that the legal guarantee of conformity shall be excluded in relation to the specific non-conformity that has been disclosed. Please note that minor irregularities may result from the artisanal manufacturing process of the product and shall not be regarded as defects.

8.4 The guarantee shall not cover defects arising from ordinary wear and tear, improper use of the product, or causes otherwise beyond our control. Furthermore, components of the goods that are subject to wear and tear are not covered by the guarantee.

8.5 If you are a professional or business customer, we warrant that the products sold are free from hidden defects which render them unsuitable for their intended use or which materially diminish their value, in accordance with applicable Maltese law.

Any defect must be notified to us without undue delay and, in any event, within a reasonable time after you discover or ought reasonably to have discovered the defect. The guarantee shall not apply where you were aware of the defect at the time of conclusion of the contract, or where the defect was apparent or could reasonably have been identified upon inspection of the product.

If you discover a defect, please contact our customer service team at the email address indicated on the Website, attaching one or more photographs and a description of the defect. Should you be required to return the goods following our assessment, return shipping shall be free of charge where the defect is confirmed.

Please note that this guarantee does not cover defects arising from normal wear and tear, incorrect or improper use of the product, failure to follow assembly, care or maintenance instructions, or causes beyond our reasonable control. In addition, the guarantee does not cover parts subject to ordinary wear and tear.

 

9. Right of Withdrawal

9.1 If you are a consumer, you have the right to withdraw from the contract no later than 14 days from receipt of the product. You may request reimbursement of the price paid without incurring any penalty and without being required to provide any reason. Return shipping shall be free of charge. In order to arrange the return, please contact our Customer Service department and we shall collect the goods within 3 working days, unless otherwise agreed.

9.2 If you wish to cancel the order and return the product, inform us at [email protected]. The exercise of the right of withdrawal shall not be subject to any particular formal requirements. A written declaration containing the order number, the date of purchase and sufficient information to identify you shall be sufficient.

9.3 If you are a professional, you may not cancel the order and the right of withdrawal shall not apply.

9.4 We also provide the possibility of returning products within 365 days from the date of purchase, provided that you comply with the conditions set out on the following page here.

9.5 Certain products are excluded from the right of withdrawal and from free return. This applies to the following products:

  • a) products manufactured according to your instructions or otherwise clearly personalised;
  • b) products which, once opened, cannot be returned appropriately for reasons of health protection or hygiene.

9.6 If you purchase a product in respect of which the right of withdrawal does not apply, this shall be indicated in relation to the relevant product directly on the website.

 

10. Limitation of Liability

10.1 We make no warranty or representation that the goods are suitable for any particular purpose other than that stated in the description of the goods themselves.

10.2 The website may contain back-links and hyperlinks to third-party websites. You acknowledge and accept, and shall bear responsibility for, the risks arising from the use of hyperlinks and links that may redirect you to external websites over which we have no control. Accordingly, we disclaim all liability in relation to the accuracy and nature of the content that you may encounter on such websites.

10.3 We are unable to guarantee the absence of malfunctions of any kind, nor can we guarantee that we shall be able to correct all defects or malfunctions that may occur during navigation of the website. However, whilst we cannot guarantee the absence of defects or malfunctions that may cause delays, interruptions or suspensions in the use of the website, we shall use all reasonable efforts to intervene promptly and restore its full functionality.

 

11. Miscellaneous

11.1 You hereby authorise us, with effect from now, to transfer, assign, to third parties the rights and obligations arising under this agreement. In such event, you shall in any case be informed by email. The rights granted under this agreement shall not be prejudiced, and our contractual position shall be transferred to the assignee, who shall assume the corresponding rights and obligations.

11.2 We reserve the right to amend this agreement at any time. Any such amendments shall take effect only in respect of future purchase orders. By accessing the website, you may consult the latest version of the agreement.

11.3 Our company is the exclusive owner of the trade marks published on the website, the domain name and the related website, as well as any logos, images and distinctive signs published therein.

11.4 As a user, you do not acquire any rights in respect of the software, databases, information, news and other data, nor in respect of the images, logos, trade marks and any other distinctive signs used by us on the website.

 

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions and any contract concluded through the Website shall be governed by and interpreted in accordance with the laws of Malta, without prejudice to any mandatory consumer protection rights that may apply under the law of the country where the consumer is habitually resident.

Where you are a consumer, any dispute shall be subject to the jurisdiction of the competent courts or tribunals in accordance with applicable consumer protection and jurisdiction rules.

Where you are a professional or business customer, any dispute arising out of or in connection with these Terms and Conditions, the Website, or any contract concluded through the Website shall be submitted to the exclusive jurisdiction of the courts of Malta.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded, to the extent applicable.

12.2 If you purchase as a consumer, the court having jurisdiction over any dispute shall be the court of the place where you are resident.

12.3 Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council, the following link to the European online dispute resolution platform is provided: http://ec.europa.eu/consumers/odr/.

 

13. Customer Reviews and Ratings

We publish customer reviews on our website in order to ensure transparency and to assist customers in making informed purchasing decisions. Such reviews originate from three sources: product-specific reviews collected through Trustvoice, general company reviews sourced from Google, and reviews hosted on Trustpilot.

13.1 Trustvoice product-specific reviews

13.1.1 Customer reviews and ratings form part of the functionality of the online store and are intended for the user community. Furniture.mt collects reviews only from customers who have actually made a purchase through the Furniture.mt online store or through one of its affiliated foreign online stores.

13.1.2 After completing an order and receiving the ordered product, customers receive an email from the online store through which they may submit a rating of the product received, ranging from one star, lowest rating, to five stars, highest rating. Customers may also provide a written review of the product and attach a photograph, which Furniture.mt shall review prior to final publication.

13.1.3 Furniture.mt shall not publish opinions or contributions which are not directly related to the product, which are in any way offensive or inappropriate, or which, in the opinion of Furniture.mt, do not provide any benefit to other users and visitors.

13.1.4 For each item, all customer reviews that satisfy the above criteria shall be published following review, irrespective of the score awarded. Furniture.mt collects and publishes reviews from customers who have made a purchase from Furniture.mt or one of its affiliated stores. Following delivery of the order, customers shall receive an email at the email address used when placing the order, by means of which the online store invites them to leave a review of the items received.

13.1.5 By submitting an opinion or comment, the user accepts the terms governing the use of such opinion or comment, unless otherwise specified. Furniture.mt shall be entitled to publish part or all of the text on any electronic or other media and shall have the right to use the content of the opinion or comment for an indefinite period and for any purpose falling within the commercial interests of Furniture.mt, including publication in advertisements or other marketing communications. The author of the review further represents and warrants that they are the holder of the economic and moral copyright in the written opinions and comments and transfers such rights to Furniture.mt on a non-exclusive and unlimited basis.

13.2 Google reviews

13.2.1 Reviews are submitted by users through their Google accounts. Neither Google nor we verify the authenticity of such reviews. However, Google may review and remove content that it considers fraudulent or in breach of its policies.

13.2.2 We publish selected public Google Reviews with a rating of 4 or 5 stars on the homepage of our website. All reviews received, including those with lower ratings, are available here. The reviews displayed do not necessarily represent the full range of opinions expressed.

13.3 Trustpilot reviews

13.3.1 Trustpilot reviews consist of both verified feedback collected through automatic post-purchase invitations and organic, unverified reviews submitted independently by customers. All verified reviews bear the label ‘Verified’ alongside them.

13.3.2 Verified reviews are clearly marked with the label ‘Verified’ in order to indicate that the feedback was collected through an invitation process linked to a confirmed purchase.

13.3.3 We publish selected public Trustpilot Reviews with a rating of 4 or 5 stars on the homepage of our website. All reviews received, including those with lower ratings, are available here. The reviews displayed do not necessarily represent the full range of opinions expressed.