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Return and warranty information

For information concerning product return and warranty, please contact us by phone at +356 2031 0529 or email us at [email protected]. More information and additional conditions can be found in the text below.

Right of withdrawal

You have the right to withdraw from the contract within 14 days of receiving goods.

To exercise this right, you must inform us of your decision to withdraw from contract. The easiest way to submit your withdrawal request is via our online withdrawal form here.

Alternatively, you may notify us by email at [email protected] or at +356 2031 0529.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The goods must be handed over to us no later than 14 days from the day on which you communicate your withdrawal from this contract to us.

While the goods are in your possession, you are responsible for taking reasonable and appropriate care of them. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we've received from you, including the costs of delivery.

We will carry out the reimbursement no later than 14 days from the day on which we receive notice of your withdrawal from this contract. Reimbursement will be made to the original payment card or IBAN, unless otherwise agreed.

Free returns within 365 days

If you are not 100% satisfied with the product of good quality, you can return it within 365 calendar days and get a full refund. We'll take care of the returned items – we'll pick them up for free within 3 working days unless agreed otherwise.

Conditions for returning items of good quality:

  • - The returned item must be in its original, pristine packaging. Note: For product inspection, you may remove the tapes used to seal the package.
  • - Assembled or attempted to assemble furniture cannot be returned.
  • - The product must remain undamaged by the buyer.
  • - The product must contain its original commercial appearance, including an intact label, undamaged protective film, etc., and must retain its usable properties. Note: This clause does not apply in case of the return of a defective product.
  • - The returned product must be of the same complectation as it was originally received by the buyer.
  • - The used product cannot be returned.
  • - We will be able to pick up the returned goods where the cargo minibus can access.

Return process

To return the item(s) within 365 days of its delivery, please contact us at [email protected] or by phone at +356 2031 0529 and specify the exact name or code of the returned item(s) and your order number. Alternatively, you can fill out the return form below.

Refunds

We will transfer the refunded amount to your bank account the day after the furniture is returned.

24-month quality guarantee

All furniture comes with a 24-month manufacturer's warranty. The warranty information can be found in a product description field along with other product specifications.

Before assembling furniture, we recommend carefully inspecting it and ensuring that the product does not have any visible defects. We also recommend keeping the original packaging. Information about the product model, which is provided on the product packaging, may be required during the warranty service.

  • Warranty validity conditions:
  • - When assembling the furniture, the buyer adheres to the assembly instructions.
  • - The product has been used for its intended purpose and maintained according to the specified maintenance rules.
  • - Warranty applies to defects in product quality caused by the fault of the manufacturer and transportation by the seller's transport.
  • - The manufacturer's warranty does not apply to naturally worn parts of furniture and furniture fabric.
  • The buyer is not eligible for warranty coverage in these instances:
  • - The products were damaged due to the buyer's fault.
  • - The furniture was damaged due to force majeure events.
  • - The furniture was modified by the buyer.

Warranty claim process:

If you notice any defects in the product during the warranty period, please contact us by email at [email protected] and attach photos or other visual material, such as a video, clearly showing the defect.

You have the right to request a remedy within 24 months of the product’s delivery date. Depending on the case, we may replace the damaged parts, replace the product, or, if neither solution is possible, issue a refund.

For warranty claims, we work with several suppliers, so the service time for replacement parts may vary. Warranty replacement parts are usually delivered within 10–20 business days from the date the claim is submitted.

Please note that the warranty does not cover furniture parts or fabrics that have undergone natural wear and tear.

Return and warranty service form

  • The personal data entered in the form must match the data of the person who placed the order.

 

If the furniture or its packaging is damaged, please provide a photo clearly showing the damage. If a part is missing, please mark the required part in the assembly instructions as shown in this example. Also, include photos of all labels/stickers found on the packaging.

Note: The maximum file size for attachments is 25 MB.

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Frequently asked questions

Returns and warranty

Can I return my furniture?

In case you want to return your product, please contact us by email at [email protected] or call +356 2031 0529.

Full details about our returns process and terms can be found here.

What should I do if my furniture is faulty?

If your item arrives with a fault or damage, please email [email protected] with clear photos or a video of the issue. Our warranty team will assess the situation and get in touch with you to offer a solution.

Is there a manufacturer's warranty?

Yes. All our furniture comes with a 24-month warranty, unless a longer period is specified by the manufacturer. The warranty begins on the day your order is delivered.

How long does it take to receive warranty parts?

Replacement parts under warranty usually take 10 to 20 working days, depending on the supplier.

What does the 365-day money-back guarantee mean?

If you're not 100% happy with your purchase, you can return it within 365 calendar days.

Returned items must be in their original packaging and unassembled. You'll find more information about returns here.